YOU! Watch out for that word if you are trying resolve a conflict. When we start saying you when we’re in a conflict situation it’s often viewed as if we’re attacking the other person. Once finger pointing starts, the problem is forgotten and replaced with blame attribution. When the parties to a conflict situation can set aside “who’s to blame or who’s at fault they can focus on the real issues and collaborate to resolve them. I know it’s difficult, especially if we believe we’re in the right. Being right, doesn’t always lead to the best solution. Tell the ego to take a break.